Are concerts all ages?
Unless otherwise posted, shows at The ICON are all ages.
Do I need ID to enter the venue?
An ID is required for those planning to purchase and/or drink alcohol. In compliance with OH law, anyone 21 and older who plans on drinking alcohol will need to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will not be permitted to buy, hold, or drink alcohol.
How early can I line up for a concert?
You may line up outside the Race Street entrance up to an hour prior to doors.
Where do I pick up Will Call?
Will Call ticket can be picked up a at the venue box office located on Race Street near the turnaround. You will need a valid Photo ID when picking up Will Call.
What are your box office hours?
Please visit the Box Office Information page for current hours.
Is the venue ADA accessible?
The Andrew J Brady ICON Music Center indoor & outdoor venues are fully equipped with ADA accessible entrances and seating. Patrons must specify if they need ADA, hearing-impaired, or visually-impaired seating at the time of ticket purchase. A ticket will be sold in the designated ADA section on a best available basis. ADA tickets can be purchased on Ticketmaster.com, via phone at
800-745-3000, or at the venue box office during operating hours. If you need further assistance, please call 513.232.6220.
Does the venue serve alcohol?
We offer a selection of beer, wine and mixed drinks as well as non-alcoholic beverages.
What are the audio/video recording policies?
Most artists do not permit professional cameras, video, or audio recording.
Where are the venue entrances located?
There are three entrances to the venue: Bottom floor of the Race Street parking garage, by the adjacent Smale park, and on Race Street near the turnaround.
What size bag/purse is allowed into the venue?
No bags or purses larger than 12” x 12” are allowed. All guests entering the venue are subject to a bag inspection.
If a show is canceled, how do I get a refund?
Refunds are available at point of purchase.
Is there a coat check?
There is no coat check in the venue.
Do you have gender-neutral bathrooms?
The venue is equipped with three gender neutral bathrooms.
Where can I find the door and show times?
Please visit the Event List page to find concert information.
Where can I find employment and internship opportunities?
Please visit the Employment Opportunities page to view current job openings.
Are service animals allowed in the venue?
Service animals covered under ADA Regulations are allowed for indoor and outdoor concerts.
Does the venue have a lost & found?
If you lost something at a concert please email us at firstname.lastname@example.org with a detailed description of your lost item and someone will get back to you within 24 hours. Please note that lost items will be recycled or thrown away after 21 days.
Where do I park?
The venue is located above the Central Riverfront Garage with entrances on Race Street and Mehring Way.
What is your re-entry policy?
There is no re-entry for all indoor & outdoor events.
What is your refund policy?
All sales are final. No refunds unless a show is cancelled. All events rain or shine.
Where do I wait for a rideshare?
All patrons utilizing Uber, Lyft, or any other ridesharing service must wait on the Race Street turnaround for their vehicle.
What is your smoking policy?
The ICON is a smoke-free facility.
What are the Headliner and Spotlight sections?
With your exclusive HEADLINER general admission ticket you’ll feel like you’re part of the show! Located directly next to the stage on Balcony 1, the HEADLINER sections give you an up-close, direct view of your favorite artist from a reserved space. Only a limited number of tickets are available in this section.
With your exclusive SPOTLIGHT general admission ticket you’ll have a bird’s-eye view of your favorite artist! Located directly next to the stage on Balcony 2, the SPOTLIGHT sections give you the perfect view from a reserved space. Only a limited number of tickets are available in this section.
Pricing of the Headliner and Spotlight sections can be found on the event pages under "Ticket Information".
Can I bring water into The ICON?
Plastic bottled water is permitted for Outdoor Concerts only. Limit two per patron. Must be factory sealed. Cannot be frozen.
What is DORA?
DORA stands for “Designated Outdoor Refreshment Area”. It is an 85-acre district at The Banks that allows guests to take their beverage purchased from one of the Banks establishments and explore the public plazas and green spaces.
- Where is the DORA District?
- Please click here to view The Banks Entertainment District DORA Zone.
- What are the hours for DORA?
- The district is open daily from 11am to 1am, 365 days a year.
- Can I bring my own cup?
- No. DORA beverages may only be consumed in designated DORA cups.
- Where can I get a DORA cup?
- DORA cups are available inside any of The Banks Entertainment District establishments.
- Can I take my DORA beverage outside of the DORA district?
- No. DORA beverages must stay within the DORA boundaries. Patrons are subject to open container laws outside of the DORA district.
- If my beverage is in a DORA cup, can I bring it into The ICON Music Center?
- No. Patrons cannot carry DORA beverages from one DORA establishment into another. You must finish your beverage prior to enterinG the venue.